Customer Service

Shipping & Delivery
Spident USA provides free shipping and handling for orders over $200 to the 48 continental states. Orders under $200 are subject to shipping and handling fees. Shipments are sent via UPS Ground, unless otherwise specified. Allow 1-5 business days for delivery depending on your state. Next Day Air and other premium shipping services are available at extra cost.
Privacy & Security
SPIDENT USA respects the privacy of visitors to its web sites and is committed to the protection of their personal information. This privacy statement explains data collection and use practices of the SPIDENT USA and it’s subsidiaries. Please refer to privacy policy for more detailed information.
Returns & Replacements
If you are not completely satisfied with any product you have purchased, Spident USA will exchange or refund the full amount of your purchase with no charge or obligation. Simply contact our Customer Service Department at 1-855-944-0511 within 30 days of the original invoice date for a return shipping label at no cost to you. We also offer free shipping and handling on all exchanges made within 30 days of the original purchase. O.S.H.A. requires any items that have been used in patient's mouth to be autoclaved before they can be returned to Spident USA.
Contact our office for all account and order information, Toll-free at 1-855-944-0511. E-mail:

Please indicate Sales Order Number on subject line. Include doctor's name, business address and telephone number. Spident USA will respond within one business day regarding purchase total and shipping information.
Payment, Pricing & Promotions
Payment options include VISA, MasterCard, American Express, and Discover. Your designated card will be charged on the date of shipment. Customers who do not wish to pay by credit card will be billed to the shipping address on an open-account basis. All payments are due by the end of the month following the date of shipment. A monthly service charge of 1.5% will be added to the amounts not paid by this date.